Terms of Service

Flowlexi Cloud (“the Service”) provides managed PaveDB instances and shared tenants, operated by Flowlexi (“we”, “us”), a Brazilian company, CNPJ 11.403.710/0001-89. The open source PaveDB engine itself is licensed separately; these terms cover the hosted service only.

By creating an account you accept these terms. If you use the Service on behalf of an organization, you confirm you may bind it.

You are responsible for your account credentials and API keys, and for all activity under them. Rotate any key you believe is exposed (the dashboard lets you do this at any time) and tell us about security incidents at security@flowlexi.com.

Paid plans are billed in advance per the term you choose (monthly, quarterly or yearly) through our payment providers (Stripe for USD cards; Asaas for BRL — Pix, credit card, and boleto on yearly terms). Prices are those displayed at checkout; term discounts and coupons apply as shown before you confirm.

Renewal is controlled by the autorenewal switch, shown clearly at purchase and in the billing panel. While it is on, the renewal charge is captured about 48 hours before the due date. We remind you 10 days, 96h, 72h and 24h before every renewal.

To cancel, turn autorenewal off in the billing panel at least 72 hours before the due date. The paid period always runs to its end — we do not give partial refunds for unused time, except where the law requires it (including the 7-day withdrawal right under the Brazilian Consumer Code). Requests made inside the 72-hour window take effect at the following cycle.

If a renewal charge fails, we notify you and hold the service for a grace period of up to 48 hours after the due date(at our discretion); after that the instance may be taken offline, with data retained as described below.

The free sandbox lasts 42 days. When it expires, its data is deleted unless you upgrade to a paid plan first, in which case your data is kept.

You retain all rights to the data you store in the Service. We never sell your data, never use it to train models, and access it only to operate the Service (for example, debugging an incident you reported) or when the law obliges us.

You can export your data through the API at any time. When a subscription ends: shared-plan data is kept for a 14-day grace period, then deleted; dedicated instances are warned loudly before and at the end of the term, and the machine — with everything on it — is deleted 7 days after the term ends. Expired sandbox data follows the sandbox rules above.

You may not use the Service to store or distribute unlawful content, infringe others’ rights, send spam, mine cryptocurrency, probe or disrupt our or others’ infrastructure, or resell the Service as-is without our written agreement. We may suspend accounts that put the platform or other customers at risk, and will tell you why unless the law prevents us.

Shared plans enforce plan quotas (collections, stored documents, model availability). We may throttle workloads that exceed them or that degrade the shared pool, and will contact you about a better fit rather than silently cutting you off.

We operate the Service with care but do not yet offer a contractual SLA. Planned maintenance is announced in advance when it affects availability. Support is provided by email at support@flowlexi.com.

We evolve the Service continuously. If we make material changes to these terms or remove significant functionality, we will notify you by email at least 30 days before they take effect. Continuing to use the Service after that date means you accept the new terms.

The Service is provided “as is” without warranties of any kind to the extent the law allows. To the same extent, our total liability for any claim related to the Service is limited to the amounts you paid us in the 12 months before the event giving rise to the claim.

Nothing in these terms excludes liability that cannot be excluded by law, including mandatory consumer rights.

You may close your account at any time from the dashboard. We may terminate accounts that materially breach these terms. On termination, data handling follows the “Your data is yours” section.

These terms are governed by Brazilian law. Consumers in Brazil may bring disputes in their home forum; otherwise, the courts of Brazil have jurisdiction, without prejudice to mandatory consumer protections where you live.

Questions about these terms: legal@flowlexi.com. This document is adapted from the 37signals open-source policies (CC BY 4.0).